You have no items in your shopping cart.

Returns

RETURN / CANCELLATION POLICY
 
Please read our entire return / cancellation policy prior to placing your order.
 
It is our goal to create a stress-free and no-pressure shopping experience at I Thee Bling!  We feel our return / cancellation policy is one of the best in the industry.  We will try to keep this simple.
 
Request for return on qualifying items must be made within 10 calendar days of receipt of your order (calendar days – not business days).  Your item must be returned in unused, brand new condition in original packaging and all tags attached.  Damaged, used or soiled items will not be accepted.  We will not accept returns after your wedding date.  No exceptions.
 
Cancellation Policy on CUSTOM ORDERS – Cancellations on custom orders are accepted up to 12:00 p.m. (noon) MST – Mountain Standard Time the following calendar day of your order.  For instance, if you place a custom veil order on Friday, you have up until 12 Noon (MST) on Saturday to cancel your order.  You must contact us via e-mail at info@itheebling.com  prior to this time in order to cancel.  All CUSTOM orders becomes NON-RETURNABLE after the alloted grace period.    
 
ITEMS THAT CAN BE RETURNED 
  • Items designated as “IN STOCK” (except garters) - we have hundreds of IN-STOCK items
  • Illusions and Ansonia Bridal Veils that have not been customized (see “Fine Print” below)
  • Mariell Bridal Jewelry and Accessories
  • Kashwere (must be unused/unworn and in original packaging)
  • Most items in our “READY TO SHIP” category (read details in our listings)
  • Please read our Re-Stocking Fee Policy below (normally not charged but please read!!)
 
ITEMS THAT ARE NON-RETURNABLE
  • Items designated as “CUSTOM ORDER” (see cancellation policy)
  • IN-STOCK veils that have been customized by you (see “Fine Print” below)
  • Monogrammed or Personalized Items
  • Items ordered in multiples, i.e., Bridesmaids Jewelry, Wedding Party gifts
  • Custom Colored Flip Flops
  • Worn, Damaged or otherwise unsalable items
  • Garters and Intimates
  • Sale or Sample Sale Items
  • Returns after your wedding  / event date (see “Fine Print” below)
  • Shipping & Handling Fees 
 FINE PRINT:
  • If your wedding /event date happens to fall within the 10-day timeframe for qualifying returns,  your allowance will most likely be less than 10-days.  Your package must be officially accepted (scanned in) by the postal service PRIOR to your wedding / event date.  Packages accepted (scanned in) ON or AFTER your event date will be returned with no refund issued.   Please use a postal service that provides tracking information / insurance as this will be your proof for date of acceptance as well as your protection from items being lost in the mail.  Computer generated or pre-paid labels showing a date are NOT proof of acceptance by the post office.  We are sorry but there are no exceptions to this policy.  Please feel  free to contact us with any questions.
  • If you request an IN-STOCK veil with a custom option you cannot return it.  Custom options include but are not limited to comb options such as detachable layers, loop attachment, satin covered combs or veils with no comb, custom colors and custom lengths and widths.
  • We reserve the right to impose a 20% re-stocking fee for items returned in damaged packaging
RE-STOCKING FEE POLICY - We will charge a 20% re-stocking fee for the following instances only:
 
      **   You purchase multiple items to try on with the intent of returning some or all the items (we refer to this as a "try and see" transaction).
      **   You return an item to us in damaged packaging (please don't sent your items back in an envelope!!)
 
DAMAGED / WRONG ITEM SENT – It is understandable getting a damaged or incorrect item can be stressful but please, take a deep breath, and contact us at info@itheebling.com.  We hate it as much as you do and will jump through hoops to correct the situation.  IN-STOCK items qualify for a full refund, exchange or store credit.  CUSTOM  items will be replaced with the correct item only – you cannot choose a different item from what you ordered.  No exceptions.            
 
HOW TO RETURN AN ITEM – Please contact us at info@itheebling regarding your return and we walk you through the process.
 
SOMETHING WE DIDN'T COVER? - PLEASE CONTACT US!!  - E-Mail info@itheebling, Customer Service 602-418-9491 or Text Message 602-418-9491